Stop the knowledge drain

Depth of knowledge provides stability in a business.  If you don’t document internal processes, you run the risk of losing critical ‘tribal knowledge’ when an employee leaves.  Quite simply, the knowledge will exit the building. It’s important that daily business isn’t disrupted or compromised when a team member is absent.  Audit your knowledge assets.  Work …

Tracking your traffic with Google Analytics

Ever wonder how well your website is really working for your business?  Google Analytics can show you.  It’s a free web analytics tool designed to integrate with your website and track usage.  It shows how people find your site and navigate through it, to help you optimise your web presence. Designed for all skill levels, …

The busy-person’s guide to effective multitasking in the office

  Multitasking.  The great 2000s buzz-word.  All women know the skill of talking on the phone whilst doing pretty much anything, and men perfected the art of listening to sport and reading the newspaper way back in 1926.   It is a common misconception that multitasking is this art of doing more than one task …

So you have a website… but how effective is it?

The more you update your site the better your ‘googlability’, as static sites get lost in search engines.  So quite apart from the fact that no one likes a stale site, completing regular audits and updates improves how easily your customers can find you. Quick questions for a quick audit: Is your homepage fresh and …

Invest in Your Team

When did you last compliment one of your team on the great job they are doing for your organisation? If you’re committed to investing in your team, positive acknowledgement will be part of your daily conversation with team members. For the majority of businesses, your most important asset is your human resources. Your business will …

Dealing with Conflict in the Family Business

Family businesses account for more than 75 percent of businesses in New Zealand yet for many, it’s not plain sailing. Unfortunately, family conflicts are common and often lie at the heart of the relatively high failure rate of small businesses. Many families think that because theirs is a family business they don’t need to have …

Deloitte – ITO’s Accounting Partner

Deloitte is pleased to work with ITO Accounting as their Virtual CFO partner, and taxation service specialist. At Deloitte we work with 1000’s of small businesses around New Zealand, and take pride in offering a premium accounting service at a level that is affordable.With ITO Accounting we can provide your business with comparative benchmarking analysis against industry peers, and up to date industry …